Articles

Conversational AI

Artificial Solutions regularly appears in articles online. These articles discuss a wide variety of topics focused on the Artificial Intelligence industry.

5 Golden Rules for a Successful Conversational AI Application

Dzone,
January 2, 2019

Look at the key aspects for ensuring a positive result on your conversational AI journey.

Recession, Blockchain, Drones and Other Tech Predictions for 2019

Inc,
January, 2019

Here's what insiders see coming around the bend. 14. 2019 will be the year of the platform

Dialogs with machines: Enterprise Conversational AI’s Turing Test

Apple News,
November, 2018

Processing the nuances of natural language.

Kindred launches voice betting prototype

Intergameonline,
November 20, 2018

Kindred Futures, the innovation arm of Kindred Group, has launched a pioneering voice betting prototype to challenge the way consumers may bet in the near future.

Kindred produces AI betting voice assistant solution

EGR,
November 20, 2018

Operator partners with Artificial Solutions on multi-device voice-powered betting experience

Kindred Futures Challenges Voice Driven Betting

European Gaming,
November 16, 2018

Kindred Futures, the innovation arm of Kindred Group, has launched the first-of-its-kind prototype for voice-driven betting.

Kindred Futures develops voice betting prototype app

Gaming Intelligence,
November 16, 2018

Kindred Group’s innovation arm Kindred Futures has pioneered a new voice betting prototype that is designed to change the way customers bet in the near future.

Kindred develops AI betting voice assistant solution

EGR,
November 15, 2018

Operator partners with Artificial Solutions on multi-device voice-powered betting experience.

Don't Experiment on Your Customers With Machine Learning!

digital.di.se,
October 8, 2018

Explore the problems surrounding Machine Learning and why a pure ML approach isn't necessarily the right choice for many enterprises.

How Conversational AI Increases Your Competitive Edge

dzone,
November 2, 2018

Let's take a look at how conversational Artificial Intelligence increases your competitive edge and look at the importance of customer engagement.

How to Get Started With Conversational AI

dzone,
Oct. 8, 2018

Let's take a look at how to get started with conversational AI and explore what can be achieved with conversational AI software.

Swedish conversational AI startup Artificial Solutions raises €13.6 million

digital.di.se,
October 8, 2018

With chatbots and voice assistants creeping into all consumer devices and apps, good conversational AI engines are in high demand. Capitalising on this, Swedish startup Artificial Solutions has raised €13.6 million in funding to further develop its Teneo platform.

Rite Ventures ordförande storsatsar på AI-bolag

digital.di.se,
October 5, 2018

Peter Lindell, partner och ordförande på Rite Ventures, är största investerare när AI-bolaget Artificial Solutions tar in 140 miljoner kronor i riskkapital.

How AI is Charting the Use of Chatbots in IT

speechtechmag,
Sept 26, 2018

Artificial Intelligence technology helps to improve enterprise workflows and IT practices.

``Alexa, Make Me Money``: Conversational AI Prepares for the Enterprise

The Motley Fool,
Sept 22, 2018

Conversational AI is a technology that ``could be as important to the enterprise as websites are today.`` See why Artificial Solutions' Chief Strategy Officer says this is a field investors need to know about.

The 5 Keys of Automated Ordering

qsrmagazine,
Sept 13, 2018

In an industry that is already so efficient, how can big giants stay relevant among the fast-casual innovation of emerging brands? The answer might lie in Conversational AI.

Artificial Solutions puts customer privacy first with Teneo, a conversational AI platform

venturebeat,
Sept 10, 2018

With the European Union’s General Data Protection Regulation (GDPR) in full effect and the Cambridge Analytica scandal still fresh in the minds of Facebook users, enterprises face increased scrutiny from regulators on their handling of customer data.

Conversational AI Is Becoming More Mainstream As Demand Increases

datanami,
August 21, 2018

Artificial Intelligence (AI) is evolving and showing strong growth for enterprises who are deploying conversation AI for customer service solutions.

19 AI Technologies That Are Currently Dominating

dzone,
August 17, 2018

Let's look at 19 AI technologies that are currently dominating the world today. Look at Natural Language Generation as well as Speech Recognition.

How chatbots are redefining customer experiences

itproportal,
July 23, 2018

Could 2018 be the year of the chatbot?

Will AI Replace Humans In Customer Engagement?

Forbes,
July 20, 2018

One area of business in which AI is gaining increased traction is in customer service, where enterprises have started to deploy artificially intelligent virtual customer assistants

What is Natural Language Generation? And How Can It Facilitate Content Marketing

CMSWire,
July 16, 2018

Natural language generation is exactly what it sounds like — it is the use of artificial intelligence and machine learning to create and generate language. In other words, it is a computer that can write.

5 ways AI will change how IT uses chatbots

ClickZ,
July 9, 2018

Conversational systems that combine the best of linguistic and machine learning tools allow enterprises to quickly build AI applications, collect data, and then use real-life inputs to optimize the application from day one.

Why a Cat May Be Better Than Predictive Analytics in Picking World Cup Winners

CMSWire,
July 5, 2018

Kindred Futures has recently announced the launch of an AI chatbot developed by Artificial Solutions that goes beyond interacting with keywords to providing a new dimension of gambling.

3 Ways Conversational AI Improves CX

MyCustomer,
May 31, 2018

To revitalize the customer relationship, enterprises need to reach out to consumers with applications that engage and enhance the digital experience.

Reinvent The Customer Experience With Conversational AI

AIBusiness,
May 30, 2018

Conversational AI allows you to reignite the customer experience with increased engagement, personalised customer service and improved customer satisfaction.

Now that GDPR’s regulatory hammer has officially come down, what’s your next step?

SiliconANGLE,
May 25, 2018

To give a sense for how diverse these solutions are, and to help enterprises recalibrate their next steps in compliance with this mandate, here’s a quick roundup of GDPR-focused offerings that have been featured in SiliconANGLE

Getting personal with personalities

MyCustomer,
May 3, 2018

As the tech giants start to realise the importance of personality in delivering an engaging conversational AI experience, will consumers start demanding more charisma from their devices and digital services?

Three customer engagement challenges best solved by conversational AI

TechUK,
April 27, 2018

Guest blog: Andy Peart from Artificial Solutions looks at how using conversational AI takes connecting with customers to the next level.

How to Surf the AI Wave to Empower Digital Platforms

MarTech Series,
April 26, 2018

The more we dig into AI, the crazier it gets. The business value it brings remains unfathomable despite the convincing rate of its adoption across various industrial domains and social segment

5 Enterprise Challenges Best Solved by Chatbots

Inside Big Data,
April 2, 2018

In this special guest feature, Andy Peart, CMO at Artificial Solutions, suggests that customer engagement is a key driver for digital transformation, yet it is a continuing struggle for many organizations.

The human side of implementing AI

CIO,
March 29, 2018

The issues holding back AI adoption aren’t technical. Here’s how to navigate unrealistic expectations, change management issues and employees leery of AI job loss.

9 Challenges to Successful Voice of the Customer Strategies

CMSWIRE,
March 1, 2018

If enterprises insist, though, on focusing too much on technology, they are not likely to get a true sense of the customers’ needs and wants. There are several obstacles that must be overcome. Here are nine.

Chatbots & AI im Customer Service (Deutsche)

Marketing Resultant GmbH, Hg.,
February, 2018

Hier ist ein unabhängiges eBook, an dem wir gerne teilnehmen. Seiten 34-43, 77-78.

Why Organizations Are Turning To Artificial Intelligence

CMSWIRE,
February 15, 2018

There’s no doubt that AI adoption is increasing, in fact, a recent article from Forbes stated that 80 percent of business are investing in AI. Oracle CEO Mark Hurd agrees and is betting the fortunes of Oracle on the fact that more than half of enterprise data will be managed autonomously by 2020.

Chatbot data cannot fall into the hands of big tech

TNW,
February 12, 2018

The winner of the chatbot conversation won’t necessarily be the one with the smartest conversation. Instead, it will be the one holding the data at the end of the conversation. Lose that, and you might as well give up now.

Why Artificial Intelligence Will Create More Jobs Than it Destroys

CMSWIRE,
January 9, 2018

The true question is how companies can successfully use AI in ways that enables, not replaces, the human workforce, helping to make humans faster, more efficient and more productive.

Bots Are Failing And Here’s Why

MarTechSeries,
January 2, 2018

One of the main reasons bots are failing is their conversational ability – or to be more precise, lack of it!

Today’s Call Center Is A Relic In Waiting

Forbes,
December 14, 2017

The brilliance behind deploying NLI is that it can be taught and trained to work at the level of your most talented and dedicated customer service agent.

Hanging-up on the Call Centre

MyCustomer,
November 30, 2017

The call centre will be dead in five years. I know. It’s a pretty bold claim. But if you stick with me I’ll explain not only why I think it’s possible, but how you can do it, and why you should, too.

Natural Language AI Can Bridge the Customer Gap

AI Business,
November 22, 2017

“There is now a clear recognition by organizations implementing natural language applications that conversational ability is more than just recognizing a series of commands or developing slot filling chatbots.”

Artifical Solutions on conversational AI and the challenges of the industry

Akuaro World,
November 17, 2017

Andy Peart, Chief Marketing & Strategy Officer of the company, told us a bit more about the challenges of AI and the strengths of Teneo, Artifical Solutions’ main product.

Fear not: It’s only a robot

CMO.com,
October 26, 2017

Virtual Agents: From simple chatbots to advanced systems able to network with humans. Currently used in customer service and support and as a smart manager (e.g. recently launched Google Home). Key vendors: Amazon, Apple, Artificial Solutions, Google, IBM, IPsoft, Microsoft.

What Machine Learning Can Mean for Your Business

BusinessNewsDaily,
October 23, 2017

Customer service has seen an explosion in machine learning and AI technology. Services, including chatbots and automated assistance, have been developed and provided to businesses to simplify customer service issues.

The 2020 Marketer And The Rise Of Conversational Marketing

Forbes,
October 2, 2017

The rise of conversational marketing, a term that describes a feedback-oriented approach to driving customer engagement, building brand loyalty and, of course, positively impacting the bottom line.

Intelligent Assistants: The Roundtable

AcessAI,
September, 2017

Artificial Solutions Chief Marketing and Strategy Officer Andy Peart answers questions from Wellington Holbrook, CTO of ATB Financial about AI and Teneo.

Q&A Can Computers have ´Conversations´ with Humans?

AcessAI,
September, 2017

Artificial Solutions Chief Marketing and Strategy Officer Andy Peart explains how, through the use of the Teneo Data suite, computer brains are being taught to flow and thread sentences together to understand and successfully emulate human conversation interaction.

Case Study: Customer Engagement with Virtual Cognitive Agents

nojitter,
September 21, 2017

How one major oil-and-gas company turned to AI to improve its customer support operations.

Taking customer experience to new frontiers with Teneo

AI Business,
August 30, 2017

In our interview, Andy sheds light on the power of Natural Language Interaction (NLI) and why enterprises are now embracing Teneo to augment their capabilities today.

10 Artificial Intelligence (AI) Technologies that will rule 2018

Knowstartup,
Aug 13, 2017

Artificial Intelligence is changing the way we think of technology. It is radically changing the various aspects of our daily life. Companies are now significantly making investments in AI to boost their future businesses.

Rightmove experimenting with Facebook Messenger lettings bot

LettingAgentTODAY,
July 28, 2017

Rightmove is testing an experimental Facebook Messenger bot in the London lettings market.

The AI Freight Train: How Marketers Can Jump Aboard

Forbes,
July 7, 2017

With the sophistication of AI technology, any business can incorporate powerful AI solutions and can start to harness the value of voice, machine learning and data to better know and engage the customers.

The Long-Lasting Disruption of AI

AIBusiness,
June 14, 2017

Andy Peart is Chief Strategy & Marketing Officer at Artificial Solutions, the leading specialist in Natural Language Interaction (NLI), a form of AI that allows people to communicate with technology in a conversational way using speech, text, touch or gesture.

¿Pueden los ordenadores “conversar” con los humanos?

Expansión,
May 23, 2017

Andy Peart, Chief Marketing and Strategy Officer en Artificial Solutions, explica cómo, a través de la plataforma Teneo, las máquinas son entrenadas para entender y enlazar frases, consiguiendo así emular la interacción de una conversación entre humanos.

Five Reasons Voice is a Marketing Game Changer

AccessAI,
May 11, 2017

This article reviews five key reasons explaining why voice is the next frontier across mobile, digital and content marketing; and how the modern enterprise must address the immediate need to incorporate voice as a communication channel.

Artificial Intelligence: A Critical Frontier

AccessAI,
May 16, 2017

This article looks at how AI is helping businesses and their customers take control of a dynamic IoT environment that presents its own set of challenges and opportunities for the modern enterprise.

NLP Will Become Critical by 2020 Says Andy Peart

AIBusiness,
May 11, 2017

We secured an exclusive interview with Andy Peart, Artificial Solutions’ Chief Strategy Officer, who spoke to us about artificial intelligence, Teneo, AI assistants and Natural Language Processing.

Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages

Businesswire,
May 9, 2017

As the frequency of interactions with brands rises, blending human interactions with sophisticated chat bots improves the customer experience

Creating Digital Assistants

nojitter,
May 5, 2017

The technology allowing organizations to create digital assistants is here and available today.

Brands need to own the data to keep the customer

Mycustomer,
May 5, 2017

The conversational AI experience will be critical to a company’s brand, and the data acquired from customer engagement will be the most vital key differentiator for brand equity.

Guest Blog: Artificial Solutions – ‘Conversational apps deliver intelligence’

techUK,
Apr 28, 2017

As part of techUK’s AI Week, Andy Peart, Chief Marketing & Strategy Officer at Artificial Solutions has provided a blog on ‘Conversational Applications Deliver the Intelligence Your Business Needs’

Q&A: Can computers have conversations with humans?

Raconteur,
Apr 19, 2017

Artificial Solutions chief strategy officer Andy Peart explains how, through the use of Teneo Data, computer brains are being taught to flow and thread sentences together to understand and successfully emulate human conversation interaction

Increase engagement with the Voice of the Customer

Mycustomer,
Apr 18, 2017

Some businesses use focus groups, others turn to research surveys or buy in demographic data, but savvy enterprises are turning to conversational applications to make the difference.

3 Ways Conversation Will Change Marketing

Digital Marketing Magazine,
Apr 13, 2017

Innovative marketers already foresee the time when customers no longer engage with a screen, but instead, expect to speak to their devices and have their devices understand and respond.

Interview with Lawrence Flynn

Artificial Solutions,
Apr 4, 2017

This is an article in the series of the Accenture Innovation Awards about teaching digital employees to understand human conversation.

Artificial Solutions: mensachtige gesprekken met slimme technologie

Emerce,
Apr 4, 2017

Lawrence Flynn – CEO van Artificial Solutions – vertelt hoe zij een stapje verder gaan door hun digitale klantenservice te leren om menselijke gesprekken te begrijpen.

Conversational AI will drive customer engagement

Access AI,
Apr 2017

Artificial intelligence has moved beyond the realms of fantasy to a business reality. Fuelled by the likes of Siri and more recently Alexa, people are already used to speaking to technology and for it to simplify their lives in return. See Chapter 5.

Telcos, Your Customers Are Talking – But Are You Listening?

FastMode,
Mar 31, 2017

For telcos, who process billions of customer transactions a day, the ability to ‘delight the customer’ with timely and highly personalized experiences requires a herculean ability to process and analyze data.

AI conversations revitalises customer engagement

Mycustomer,
Mar 29, 2017

To drive efficiencies, organizations are increasingly turning to automated channels, but too often they are faceless environments that don’t connect with the customer.

Artificial Intelligence: A Critical Frontier

MinuteHack,
Mar 21, 2017

How is AI helping businesses and their customers take control?

Intelligenza Artificiale: la top 10 delle migliori tecnologie

Digitalic,
Jan 26, 2017

Il mercato delle tecnologie per l’ intelligenza artificiale (AI) è in piena fioritura.

Top 10 Hot Artificial Intelligence (AI) Technologies

Forbes,
Jan 23, 2017

Based on Forrester’s analysis, here’s my list of the 10 hottest AI technologies

Embrace AI Now, Or Risk Being Left Behind by More Agile Digital Upstarts

AIBusiness,
Nov 21, 2016

We recently caught up with Andy Peart, about a global research study announced by Artificial Solutions, regarding mobile users preferences for interacting with natural language on their devices.

Can we talk? Mobile users enjoy voice assistance, but want more accuracy

Digital Trends,
Nov 17, 2016

Most mobile users are generally positive about voice assistance on their mobile but would like more interaction and better conversational accuracy, according to a new survey conducted by the firm Creative Strategies.

AI Trends Interviews Andy Peart, CMO of Artificial Solutions

AITrends,
Nov 1, 2016

As the architects behind Teneo, the world’s only independent AI platform created exclusively for the enterprise, we allow companies to create apps that interact with users in a natural and realistic way.

Därför vill vi ha kvinnliga AI-betjänter

Digital,
Oct 30, 2016

The experts seem to agree: we prefer AI system with a female voice. But they must have a narrow waist and suck in your eyes?

The Key to AI with Human-like Language Understanding? Humans

Dataconomy,
Oct 28, 2016

There is general agreement that language is the key to AI, but who holds the key to language – algorithms or people?

Top Ten Best Personal Assistant Apps for Android:

Gazette Review,
Oct 28, 2016

Both developers and users alike want to find the best AI helper. Here, we take a look at the top ten best personal assistant apps for Android.

Want Siri or Alexa To Tell You A Joke? It’s No Laughing Matter

AITrends,
Oct 24, 2016

Next time you make a simple request of your Intelligent Assistant, stop and consider the massive amount of developer know-how that went into creating such a seamless interaction.

Why Enterprises Need to Leverage the Power of Natural Language Interaction

Opus Research,
Oct 4, 2016

Customers expect to use their own words to tell businesses what they want, and companies are falling behind in the new era of bots, intelligent assistants and conversational commerce.

Global Specialist in Natural Language Interaction

Corporate Vision,
Oct, 2016

Artificial Solutions is the leading expert in Natural Language Interaction (NLI). CMO Andy Peart discusses Teneo, the company’s successful software development platform and how other companies are coming round to their way of thinking.

Conversation – the traditional medium that will transform your digital business

Finextra,
Sept 28, 2016

Most banks have dabbled with a simple virtual assistant or a mobile app with basic voice commands, but these don’t explore the value of human/machine conversation to the wider business.

Internet of Business: How the IoT interacts with human language

Internet of Business,
Sept 28, 2016

Artificial Solutions has launched Teneo Data which aims to provide predictive metrics on conversations between humans and the technology that they use.

Venture Beat: How to train your A.I. dragon: 3 key takeaways for the enterprise

Venturebeat,
Aug 29, 2016

By 2020, A.I. will be as critical to businesses and customer service as the website was 20 years ago, or the mobile app was 5 years ago.

Use Cases of Teneo are Near Limitless

AIBusiness,
Aug 17, 2016

Andy Peart, CMO of Artificial Solutions, shares his thoughts on the importance of AI in the enterprise and the unique proposition that Teneo offers.

The Times: Making AI Work For Your Business

The Times,
July 26, 2016

Lawrence Flynn, CEO of Artificial Solutions, the software company behind Teneo, a natural language development and analytics platform, tells how it is transforming the way businesses use artificial intelligence.

Dagens Industri: Svenskt doldisbolag bricka i giganternas AI-kamp

Digital,
June 29, 2016

The world’s largest tech giants are investing billions in artificial intelligence. In the shadow of them is an unknown Swedish AI companies that may play a key role.

5 ways you can secure your conversational future

ITProPortal,
June 22, 2016

Seduced by the offerings from tech giants, people now anticipate intelligent conversational interaction with applications and services across all aspects of their lives.

This Is the Biggest Battle in Tech Right Now

Time,
June 6, 2016

A major battle is brewing between four behemoths of the technology industry. You may not be aware of the fight, but the winner will have a major impact on your future.

Google and Amazon Aren’t the Only Ones With Powerful AI

PCMag,
May 23, 2016

While major tech companies have significant AI investments, smaller rivals are prepping powerful solutions, too.

Does Unibet’s talkie gambling interface signal the beginning of the end for traditional apps?

Totally Gaming,
Apr 21, 2016

Using Teneo’s Artificial Solutions’ Natural Language Interaction (NLI) technology, the customer can say their bet out loud, with the app organising the bet for them.

Interview with a robot: “I have no plans to take over the world – right now”

Veckans Affärer,
Apr 20, 2016

Our reporter met the robot Elbot from Artificial Solutions – and received answers to the key questions.

Thought Leaders in Artificial Intelligence: Andreas Wieweg, CTO and Andy Peart, CMO of Artificial Solutions

Sramanamitra,
Apr 11, 2016

The world of AI is rife with speculations on where this field is going, and this discussion is a wonderful expose on that topic.

Are Intelligent Virtual Assistants Ready for the Enterprise?

Speech Technology,
Apr, 2016

With personal virtual assistants becoming commonplace among consumers, they are coming to expect such capabilities when they call businesses as well.

NZZ: DAS DUELL

Folio,
Apr, 2016

Ein Folio-Redaktor tritt in sechs Disziplinen gegen den Computer an. Er erleidet peinliche Niederlagen und erringt lächerliche Siege. Die Maschinen sind uns dicht auf den Fersen.

In Case You Missed It: The A.I. Wave is Already Here

Business.com,
Feb 22, 2016

Based on various cues, such as navigation patterns and past sales, digital concierges by Artificial Solutions can suggest products, provide special offers and cross-sell.

How Artificial Intelligence Gives Your Business A Critical Edge

The Times,
Dec 15, 2015

Building AI capabilities into your business model that engage your customers and ensuring it’s the solution they demand.

Veckans Affärer: Technology Giants’ Digital Assistants will beat Google

Digitalt,
Dec, 2015

The struggle is about power over our personal data and whoever manages to create a digital assistant that becomes an alternative entry point to the Internet is the future winner.