Our Vision: Making Technology Think
This Whitepaper looks at what opportunities the always connected consumer presents and how you can use Natural Language to maximize these for your enterprise.
The Natural Language Opportunity
Consumers are now driving how they communicate with businesses, and companies face a choice between dealing with this changed order, or falling behind and allowing more nimble competition to step in.
The Rise of the Conversational Assistant
This whitepaper, using independently commissioned research, looks at the current use of voice assistants by consumers and considers the implications and likely changes in the near future.
How Natural Language will enable your business to meet the needs of the 21st Century
This White Paper looks at what opportunities the always connected consumer presents and how you can use Natural Language to maximize these for your enterprise.
Natural Language: The User Interface for the 4th Industrial Revolution
During this 4th Industrial Revolution, businesses must support a multitude of conversational touchpoints, which comprise a “continuum of care” and “intelligent assistance”.
Key Challenges Facing Retailers in The Online World
This White Paper outlines the four major challenges facing online retailers looking to address customer service and support while cutting costs, reducing basket abandonment and increasing sales per customer.
The Future of Retail Customer Service and the Role of the Intelligent Virtual Assistant
Customer self-service is no longer a cost cutting exercise, but a key differentiator that will enable retailers to increase customer satisfaction, sales and loyalty.
What Consumers Want From Online Customer Service
Today, customers want their questions answered faster, have a growing appetite for usable self-service and insist on a much better overall experience whether via the telephone, web or mobile.
The Impact of NLI on Connected Consumer Goods
Domestic appliances, video games (not just the consoles), TVs and Sat Navs can all be equipped with NLI capabilities which take any existing “intelligence” and enhance it to exciting new levels of interaction and personality.
Keeping the personal touch alive in online and mobile banking
As mobile strategies begin to develop, how can financial services institutions ensure remote channels offer a high level of customer service but also maintain a personal connection with the consumer?
Customer service set for shake-up in Europe
This white paper takes a look at some of the new standards coming down the line for Europe and how intelligent Virtual Assistants can lessen their impact.
Delivering Actionable Customer Intelligence
In this paper, we look at how adopting a strategy of combining both statistical and contextual analysis can provide the extra edge needed in an environment where decisions must be made quickly.
How to delight your online audience with intelligent email forms
Read this white paper to learn how intelligent email forms can help you avoid being struck off the list by your most valuable asset – your customers.
10 Things to Ask Your Next Virtual Assistant
Organizations like IKEA, Orange, Credit Suisse and Yello Strom have seen the benefits that Virtual Assistants can bring to their online businesses. In this paper we suggest some questions you need to ask when selecting yours.
Natural Language Interaction – Customer Service Evolved
We explore the business imperative of providing great customer service, the challenges to that and the opportunity that NLI technologies offers us by raising satisfaction levels and efficient usage of current assets.
The top traits of intelligent Virtual Assistants
The benefits of intelligent Virtual Assistants are clear: improve your online customer service and increase sales. But what character would suit your business best? Male or female? Young or old? Business dress or casual?