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Making Technology Think

Our Vision: Making Technology Think
This Whitepaper looks at what opportunities the always connected consumer presents and how you can use Natural Language to maximize these for your enterprise.

The Natural Language Opportunity

The Natural Language Opportunity
Consumers are now driving how they communicate with businesses, and companies face a choice between dealing with this changed order, or falling behind and allowing more nimble competition to step in.

The Rise of the Conversational Assistant

The Rise of the Conversational Assistant
This whitepaper, using independently commissioned research, looks at the current use of voice assistants by consumers and considers the implications and likely changes in the near future.

Key Challenges Facing Retailers in The Online World

Key Challenges Facing Retailers in The Online World
This White Paper outlines the four major challenges facing online retailers looking to address customer service and support while cutting costs, reducing basket abandonment and increasing sales per customer.

What consumers want from online customer service

What Consumers Want From Online Customer Service
Today, customers want their questions answered faster, have a growing appetite for usable self-service and insist on a much better overall experience whether via the telephone, web or mobile.

The Impact of NLI on Connected Consumer Goods

The Impact of NLI on Connected Consumer Goods
Domestic appliances, video games (not just the consoles), TVs and Sat Navs can all be equipped with NLI capabilities which take any existing “intelligence” and enhance it to exciting new levels of interaction and personality.

Delivering Actionable Customer Intelligence

Delivering Actionable Customer Intelligence
In this paper, we look at how adopting a strategy of combining both statistical and contextual analysis can provide the extra edge needed in an environment where decisions must be made quickly.

10 Things to Ask Your Next Virtual Assistant

10 Things to Ask Your Next Virtual Assistant
Organizations like IKEA, Orange, Credit Suisse and Yello Strom have seen the benefits that Virtual Assistants can bring to their online businesses. In this paper we suggest some questions you need to ask when selecting yours.

The top traits of intelligent Virtual Assistants

The top traits of intelligent Virtual Assistants
The benefits of intelligent Virtual Assistants are clear: improve your online customer service and increase sales. But what character would suit your business best? Male or female? Young or old? Business dress or casual?

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