Teneo is finalist at prestigious financial sector awards
Newbury, UK (17th December 2014) – Artificial Solutions™ (www.artificial-solutions.com), the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that it is a finalist for the Most Innovative Product of the Year in the FStech Awards.
Now in its 15th year, the awards recognize excellence and innovation in the field of information technology within the European financial services sector. Artificial Solutions has been chosen for its success with Teneo™, the most advanced automated natural language development platform available today, which is already used by several financial institutions including the Co-operative Bank and Widiba.
The Most Innovative Product of the Year award is given to the company that has responded to market pressures with originality and creativity. Artificial Solutions does this through its revolutionary approach that allows developers to create sophisticated natural language applications in days, instead of the usual months with comparable products.
“For the majority of organizations their first enterprise use of natural language will typically be the implementation of a sophisticated online self-service customer support assistant to increase customer satisfaction, sales and loyalty,” says Andy Peart, CMO of Artificial Solutions. “Teneo not only makes this possible in a fraction of the time it takes our competitors, but delivers a proven platform that enables for virtual assistants to be easily used over mobile, wearables and more.”
In sectors such as the financial industry, a simple question can soon turn into a complex dialogue when one considers not only the different aspects, such as a query about a mortgage that may also include questions about life insurance, but also the statutory information that needs to be conveyed as well. Using an intelligent NLI assistant that can understand the context of an entire conversation and adapt the response accordingly enables for the right information to be delivered just when the customer wants it and provides the financial institution opportunities for cross-selling, increasing the customer’s confidence in the overall service.
Thanks to Artificial Solutions’ NLI technology, the Teneo virtual assistant has a genuine understanding of what the customer is asking and is therefore also able to recognize when an important piece of information is missing and ask the customer to supply it. Intelligent virtual assistants don’t just resolve queries, answer questions, provide links to information or resources, when integrated into legacy systems they can log issues, update databases and much more.
Additionally, people reveal significant amounts of information about their views, sentiment, likes and dislikes, what they want or don’t want and much more when they communicate in a natural, conversational manner. Teneo is able to interpret this wealth of information to deliver unprecedented levels of natural language understanding into a customer’s thoughts, needs and desires.