What makes Artificial Solutions' CSO different?

Expert Knowledge and interactive intelligent solutions, optimized across service channels, through natural dialogue, in multiple languages, seamlessly integrated with external data systems.

Being an international company since its creation, Artificial Solutions works with clients in multiple countries and industries and has employees from more than 30 different nationalities. We currently offer knowledge bases in 23 languages (Swedish, Spanish, Catalan, English, German, French, Dutch, Danish, Norwegian, Italian, Japanese, Polish, Slovenian, Finnish, Portuguese, Czech, Slovakian, Russian, Hungarian, Chinese-Mandarin, and Basque).

Artificial Solutions' main advantage resides in our Knowledge expertise, generated from the wide range of industries in which our clients do business as well as in the Intelligent interpretation capabilities we apply to that Knowledge. The continuously growing Intelligent Knowledge Base of Artificial Solutions allow us to implement expert solutions faster. We have the ability to adapt that knowledge into several languages and cultures, using native knowledge engineers. Thus, the only extra knowledge needed to implement a project is the custom information required for each client.

The project Knowledge Base, the core of our channel management strategy, is shared by the entire CSO Suite. The benefits are:

• Customers will receive consistent information regardless of the communication channel.
• Implementing an additional product from the CSO suite is relatively seamless.

All of our solutions are built and developed following our proprietary Intelligent Knowledge Production Methodology. This methodology focuses on increasing the value of the content throughout all the steps in the process, from the solution's specifications, goals and business values (which dictate the structure, relevance and prioritization of content as well as the intelligent interpretation rules) to quality assurance and business analytics.