Teneo Virtual Assistant Finalist In CRC Best Technology Awards

Artificial Solutions, the natural language interaction specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that its Teneo Virtual Assistant has been chosen as a finalist in the Best Web and Social Media Solution at the CRC Best Technology Awards.

The CRC Golden Awards recognizes the best companies, outsourcers and technology solutions in Customer Relationship in Spain. They are given to companies that demonstrate not just the ability to develop technology that meets the needs of tomorrow’s call centers, but that also delivers cost savings and improved customer satisfaction. Entrants into the competition are judged by representatives from IFAES, AEECCC, IZO and contact center professionals.

Once again Artificial Solutions’ award-winning Teneo Virtual Assistant has been recognized for its innovative approach to improving the customer experience, whilst lowering call center overheads through the use of its patented natural language technology. Teneo Virtual Assistants are able to hold two-way meaningful conversations with applications and services running on computers, smart-phones and other electronic devices in a humanlike, intelligent manner.

Equipped with the intelligence to learn, reason and understand, and then apply this knowledge to real customer interactions, Teneo Virtual Assistants can resolve queries, answer questions, provide links to information or resources, log issues, book service calls, even complete transactions through back-end or e-commerce systems, and update databases – all at the same time.

“We are delighted to have our technology recognized in these prestigious awards for the second year running,” says Fernando Gallego, Sales Director Iberia of Artificial Solutions. “This will be the fifth accolade our Teneo Virtual Assistants have received in as many weeks and is a testimony to the outstanding results they have achieved for our customers.”


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