Intelligent Virtual Assistant Tunes Into Digital Music With Spotify Integration

Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, announced today that it has added support for digital music service, Spotify into its own virtual assistant, Sol. Powered by Artificial Solution’s award-winning Teneo Interaction Engine, Sol can now discuss and play music through Spotify, demonstrating the potential of integrating external systems into virtual assistants.

“The ability for virtual assistants to automatically access, interpret and utilise information held in company databases or online utilities adds real value to the capabilities and intelligence of an automated virtual assistant. For example, imagine a virtual assistant giving real-time information on the whereabouts of a delivery by accessing a distribution system, in exactly the same way as a live person would, and faster,” says Andy Peart, Chief Marketing Officer of Artificial Solutions. “Integrating Sol with Spotify was just a bit of fun to illustrate the possibilities and fortunately for us, Sol keeps her opinion of your musical tastes to herself!”
Integration with external systems is one of the key requirements for improving business agility, increasing customer satisfaction and creating new sales opportunities. Although the Spotify integration is a light hearted showcase of Artificial Solutions technology, the capability is used to connect third party business process systems such as ERP systems, data warehousing and electronic commerce applications, alongside consumer orientated sites such as news feeds and weather sites.

Teneo Virtual Assistants from Artificial Solutions are able to use the context of a query, the content of previous questions, external data and smart reasoning to intelligently and naturally interact with customers, in just the same way a user might chat to friends online. However, unlike other chatbots, Teneo Virtual Assistants are able to carry out other functions at the same time such as dynamically retrieving data from back-end or external systems to increase the user experience and help resolve queries or complete transactions online.

Sol is Artificial Solutions own virtual assistant who resides on the company’s website engaging visitors in humanlike, intelligent conversations. Able to cover a wide range of subjects from helping them find out more about Artificial Solutions, sending messages to employees and even emailing a transcript of the conversation, the integration with Spotify adds to Sol’s other capabilities.

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