Children’s Hospital Launches Virtual Assistant To Help Parent Online

Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, announced today that Spain’s renowned Hospital Sant Joan de Déu (HSJD) has launched a virtual assistant using Artificial Solutions technology to help parents navigate through more than 1,000 useful healthcare tips and recommendations found on the hospital’s website, and supplemented by the US portal, KidsHealth. Named Jo@net, the virtual assistant’s graphical personality was created by Javier Mariscal who designed Cobi, the official mascot of the 1992 Summer Olympics in Barcelona.

Located in Barcelona, HSJD is one of Spain’s foremost paediatric, gynaecology and obstetrics medical centres and is well-known for its high level of expertise and the availability of state-of-the-art technology. Identifying the need to improve the online experience for visitors to its website and the requirement to enable parents to find out further information about health issues more easily, HSJD approached Artificial Solution to provide the technology and expertise in developing an intelligent virtual assistant.

Jo@net appears both on HSJD’s home page and on its “Health Tips for Kids” pages. Bi-lingual, users can chose to chat with him using free format natural language in either Catalan or Spanish. Jo@net’s knowledge contains a glossary of medical terms, symptoms and illnesses that covers more than 1,000 healthcare issues whilst the unique knowledge structure developed by Artificial Solutions ensures Jo@net demonstrates exceptional levels of intelligence and humanlike behaviour.

“We are very pleased with the close working relationship with Artificial Solutions,” says Albert Moltó, Head of communication, HSJD. “Jo@net helps our visitors find the answers to their queries quickly and easily.”

Jo@net’s appealing looks and friendly demeanour is reinforced by Artificial Solutions technology that uses natural language processing and the principals of artificial intelligence to provide the most human-like interactions between a website visitor and a computer available today. Jo@net is able to understand and interpret the most complex of questions to provide intelligent answers and links to additional information or resources.

“As a parent myself, I would recommend any parents or parents-to-be to add Jo@net to their list of favourite websites. He is a great guy with a good sense of humour, but most important of all, he offers online help 24 hours a day 7 days a week and is never too busy to help,” says Joaquim Bargalló, Project Manager, Artificial Solutions.

Jo@net can be found at www.hsjdbcn.org

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