Johan Åhlund presented CSO concept at Spanish Events
Have you ever thought about how companies will provide customer service in the future? As more and more people get used to 2.0 technologies, it seems like automated systems will play a big role in that future. This is why events such as TECNIMAP and conferences like the one hosted by the Asociación para el Progreso de la Dirección (APD) are taking place more frequently in Spain.
Artificial Solutions, leader in CSO solutions, attended both of these events where our CEO, Johan Åhlund presented our Customer Service Optimization concept and showed how our clients are implementing successfully automated solutions to provide a bettercustomer experience and improve customer satisfaction.
For pictures of the events, please visit our facebook page at:
To read more about the events, please click on the following links:
- Tecnimap 2010
- APD Conference – The customer service in the XXI century: The new marketing, multichannel sales and assistance