Artificial Solutions goes social!

Artificial Solutions, the leader company on Customer Service Optimization, announced today the launch of its corporate profiles in Facebook, Twitter, YouTube and LinkedIn. The company, which launched a new website and corporate image in July, wants to take advantage of the possibilities offered by the Web 2.0. to better interact and communicate with its clients and the public in general.

“Our objective with the launch of social media profiles is to be able to communicate with the public in a more direct way. By doing this, they don’t have to look for us; we can bring our news as well as other interesting information about the market directly to them”, says Stig von Linstow, VP of Sales of Artificial Solutions. “These corporate profiles will also allow our customers to send their feedback, ask questions, learn about others’ experience and participate more actively in our business. It’s just another way to do what we preach: Customer Service Optimization. We want to serve better!”

Corporate profiles on social media sites are just another step for Artificial Solutions as it continues to build its presence and awareness around the world.

To find Artificial Solutions inside the different social media sites please check the links below:

 

About Artificial Solutions

Artificial Solutions helps clients to provide better customer service at lower cost. We do this by implementing our Customer Service Optimization solution (CSO), consisting of a mix of technology, content, expertise and methodology. CSO makes it possible for our clients to offer the best combination of digital (automatic) and analogue (manual) service in the best service channel for each customer situation.

Typical results from improved CSO are an enhanced quality of service, faster response time, better usage of expert agent as well as knowledge and customer dialogue becoming available to all agents ensuring a uniform service. The knowledge is constantly improved and the solution provides the ability to do business intelligence on all log files in order to further enhance services. An improved CSO also leads to an easier integration with other applications like CRM.

The company has been international from its start in 2001 and has now 100 employees representing 30 nationalities in offices in Amsterdam, Barcelona, Copenhagen, Hamburg, Ljubljana, London, Madrid, Milan, Paris, and Stockholm.

In 2007 Artificial Solutions was named by Market500.eu as one of the fastest growing and most promising companies in Europe.

Artificial Solutions has implemented Customer Service Optimization projects for the public and private sectors in more than 20 countries in 23 different languages. Among the main clients are: IKEA, DURS, Tele2, Telenor, Scandinavian Airlines, 1881, the Swedish Social Security Agency, Epson, Banca Sella, MÁSmovil and BuyVIP.

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